Returns and Exhanges
Return Standards & Conditions
- We gladly accept returns for both refunds and exchanges!
- Exchange requests can only be made for the same item and color but in different sizes.
- Items must be unwashed and not put through a dryer.
- Items with excessive wrinkling are subject to denial.
- Items covered in animal/human hair are subject to denial.
- Items with strong odors or smell like smoke, cologne, detergent, etc will not be accepted
- Items with markings or other stains (such as deodorant) will not be accepted.
- Whether worn or unworn any undergarments are final sale products and cannot be returned (includes both exchanges and refunds).
- Some of our items do not come with tags so please do not be alarmed, however, if tags were attached when you received the item please keep them attached.
At this time, we do not offer prepaid return labels.
- For Domestic US shopping customers, we do have the option of deducting the label cost from the product cost of the items being returned or self-shipping through the courier of your choice.
- For our International US shopping customers, we have instructions for our self-shipping option using the courier of your choice.
- If you are returning your entire order please note that the original shipping costs are not refunded.
- If your return is denied, then it will be sent back to you within 3-5 business days of you being notified via email.
Can sale items be returned?
- Items discounted by 30% or more are considered final sale and cannot be returned or exchanged.
- If you received an incorrect item, are missing an item from your order, or your item is damaged in any way please submit a ticket to our Support Team
- Items discounted by less than 30% are not final sale and are welcome to be returned for an exchange or refund.
- For hygienic reasons underwear, socks, and facemasks are final sale and cannot be returned or exchanged.